Dropshipping

• The customer places an order in your (web)shop.
• You mirror that order in our store and submit the delivery address of your customer.
• Select one of our dropshipping delivery methods and finish the order.

Although we do not provide an automated merchant system, we are happy to assist you with the integration. Our CSV database allows you to seamlessly integrate our products in your own store and actualize your inventory on a daily basis.

We charge flat shipping rates that include handling and processing costs. There are no monthly fees and all benefits go directly to you and your customers.

If you provide us with your logos and color scheme, we can create personalized shipping labels and a Track & Trace portal designed for you.

We ship your orders from Monday till Friday. All orders placed before 15:00 CET (Amsterdam time) will be sent on the same day.

We do not handle your customers’ returns directly, see our shipping rates in the tables below.

Shipping methods and postage

As a dropshipping customer, you can opt for two fee structures.

• Letter mail without Track & Trace.
• Letter mail and mailbox delivery with Track & Trace.

We are not responsible for post without Track & Trace and always recommend choosing our traceable shipping services.

* Due to work pressure at Deutsche Post, we currently experience delay from 1 to 5 working days. Sorry for the inconvenience!

Below you will find the dropshipping conditions that apply at Colorfone.

Article 1. Definitions

1.1. In these general terms and conditions, the following terms have the following meanings:

• Supplier: Colorfone;
• Retailer: the reseller of Products, not being a consumer or end user, customer of the Supplier;
• Consumer: end user of the Products, customer of Retailer;
• Products: all products that Supplier offers on a dropshipping basis;
• Dropshipping: the process by which supplier offers retailer the opportunity to offer products that belong to and are held in stock by supplier to and ship to the consumer. Consumers can order these Products from retailer at a selling price to be determined by retailer, after which retailer purchases these productsirect from supplier and supplier ships the products to consumers on behalf of retailer;
• Order: the order placed by the Retailer for one or more Products from the Supplier, as a result of an order from a Consumer;
• Data feed: data file based on XML or CSV, which is updated daily and made available by the Supplier containing the Product Information for all Products that retailer has available for sale;
• Product information: all available information about the Products, including but not limited to, article numbers, product names, brand names, product descriptions, product photos, and stock information;
• Conditions: the present conditions;
• All definitions have the same meaning in singular and plural, unless expressly stated otherwise.

Article 2. Product offerings

2.1 Retailer receives a complete product and price overview from the Supplier via the Datafeed. Retailer determines its own sales prices and margins. Recommended prices are used on some brands. These are visible on the product pages. If the Supplier notices that the Retailer offers these brands for too low a price, the Supplier has the right to no longer offer these brands.

2.2 Existing Products are automatically updated daily via the Datafeed, so that retailer always uses the correct stock and prices. Products that are no longer available from the Supplier are (temporarily) disabled in the Datafeed.

2.3 The Supplier guarantees the accuracy and completeness of the information in the Data feed on the basis of which retailer offers the Products.

2.4 All prices and Product information are subject to change. If a product is no longer in stock, the Supplier is entitled not to accept the order. Retailer must handle this itself with the Consumer.

Article 3. Rates

3.1 All purchase prices of the Products are in euros. Unless otherwise agreed, all purchase prices are exclusive of VAT and other taxes and/or levies and are exclusive of transport costs, packaging costs, insurance costs. These costs are for the account of the Retailer.

3.2 Supplier will charge an all-in dropshipping rate per country, as described in Article 5.6, from retailer.  A distinction is made between 'Dropshipping without Track & Trace' and 'Dropshipping with Track & Trace'. All amounts are exclusive of VAT. This dropshipping rate includes handling, packaging, and shipping costs. The Supplier is not responsible for Orders without Track & Trace.

3.3 The purchase prices of the Products are subject to change (daily). The purchase prices to be paid by retailer are the prices at the time retailer places an Order.

Article 4. Orders

4.1 After the Consumer has ordered a Product from the Retailer, the Retailer places an Order via the website, on the basis of which the Supplier, after it has accepted the Order, sends the Product purchased by the Consumer to the Consumer on behalf of the Retailer.

4.2 The Supplier is at all times entitled to (partially) refuse an Order if a Product is not in stock.

Article 5. Delivery

5.1 Upon receipt of an Order via the website, the Supplier will send the Product directly to the Consumer.

5.2 Retailer guarantees the accuracy of the consumer's name and address details and must immediately inform the Supplier of any changes.

5.3 Orders that are in the system at the Supplier before 15:00 CET (Amsterdam time) will be sent to the Consumer the same day. The Supplier is not responsible for delays in the order system or delays at the carrier.

5.4 If not all ordered Products are in stock, the Supplier is entitled to make partial deliveries. The Supplier will inform the Retailer of this as soon as possible.

5.5 Orders are delivered to the Consumer by a carrier appointed by the Supplier.

5.6 Delivery is only possible to addresses within the Netherlands, Germany, and Belgium. Products may only be offered by retailer to these Customers.

5.7 If the Consumer is absent during the delivery of the Order and the Order is not picked up at the indicated official collection location, the Order will be returned to the Supplier. The Supplier will inform retailer of the return shipment. Retailer must then contact the Consumer about this himself. Supplier offers Retailer the following choice: (i) offer the Products for delivery again with the additional costs being borne by the Retailer or (ii) credit the purchase price of the Products on the next invoice (with deduction of the dropshipping rate).

Article 6. Right of withdrawal

6.1 When a Consumer exercises his right of withdrawal, he must return the Product to retailer.

6.2 The Supplier will only accept the Retailer's returns provided that the product and packaging are undamaged and within 3 weeks of the Order. The Supplier is entitled to refuse the return request provided that it does not meet the conditions and therefore does not reimburse the retailer for the purchase costs of the Product.

6.3 If return is accepted, the Supplier will only reimburse the retailer for the purchase costs of the products. 6.4 Return costs from Retailer to Supplier are all for the Retailer.

Article 7. Guarantee

7.1 Upon delivery of a defective Product, retailer must contact the Supplier about the handling thereof. Where necessary, the Supplier will ask for visual material for confirmation.

7.2 If the Supplier considers that the Product is defective and this is due to a cause that is at the expense and risk of the Supplier, the Supplier will send a new Product to the Consumer. The transport costs for sending a new Product are for the account of the Supplier. If the product is no longer available, supplier will refund the purchase amount and dropshipping rate to retailer.

7.3 If the Supplier considers that the defect in the Product is not at its expense and risk, it will inform the Retailer thereof and retailer must ensure further handling of the complaint with the Consumer.

Article 8. Invoicing and payment

8.1 The Orders are settled directly by the Retailer using the payment methods in the Supplier's webshop. Supplier only ships once the payment has been received.

Article 9. Proprietary rights

9.1 Retailer is free to use all product information and photos supplied by the Supplier for the sale of the products. At all times, all Products and Product Information remain the property of the Supplier and may not be reproduced.

9.2 Retailer guarantees that it will not infringe the intellectual property rights of the Supplier and its products.

Article 10. Amendment clause

The Supplier reserves the right to unilaterally change these Terms and Conditions. Retailer is deemed to have accepted the relevant changes if the Supplier has not received a written protest from retailer within 14 days after having given written notice of the change.

*This is an automatic translation of the Dutch version. No rights can be derived from this.